Shipping Policy

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At Navgrah Dhoop Private Limited (“Navgrah”, “we”, “us”, or “our”), we aim to deliver your favorite incense and fragrance products to you quickly and safely.
This Shipping Policy outlines our delivery process, timelines, and responsibilities.

1. Order Processing

Orders are typically processed and dispatched within 2–4 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a shipping confirmation email/SMS with tracking details once your order has been dispatched.

2. Shipping Methods & Delivery Timelines

Domestic Shipping (Within India)

Estimated delivery time: 5–7 business days after dispatch.
Deliveries may take longer for remote or rural areas depending on courier availability.

International Shipping

We offer worldwide shipping through trusted international courier partners.
Estimated delivery time: 10–15 business days, depending on destination and customs clearance.
Any import duties, customs fees, or local taxes applicable in your country will be borne by the customer.

Note: Delivery timelines are approximate and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges are calculated based on weight, delivery location, and selected courier service.
The applicable charges (if any) will be displayed at checkout before payment.
We may offer free shipping promotions from time to time, which will be clearly mentioned on the website.

4. Tracking Your Order

Once your order is shipped, you will receive an email or WhatsApp update with your tracking number and courier details.
You can track your shipment directly through the courier partner’s website or from your Navgrah account dashboard.

5. Delays or Delivery Issues

While we strive to meet our delivery timelines, Navgrah shall not be held responsible for delays caused by:

Incorrect or incomplete address provided by the customer
Courier or logistics partner delays
Natural calamities, strikes, or events beyond our control

If your order has not been delivered within the expected time, please contact us, and we will coordinate with the courier partner to resolve the issue promptly.

6. Damaged or Lost Shipments

In case of visible damage to the package upon delivery, please refuse to accept the parcel and inform us immediately.
If you receive a damaged product, report it within 48 hours with photos/video proof at connect@navgrahndpl.com.
For lost shipments confirmed by the courier, we will arrange a replacement or equivalent compensation.

7. Address Accuracy

Please ensure your shipping address, phone number, and PIN code are entered correctly at checkout.
We are not responsible for failed deliveries due to incomplete or incorrect address details.

8. Contact Us

For any questions or concerns regarding shipping, tracking, or delivery, please reach out to us:

Navgrah Dhoop Private Limited (NDPL)
A-306, Geetanjali, Vikas Marg, Delhi, India – 110092
📧 connect@navgrahndpl.com
📞 +91 9321581021